Return & Refund Policy
Click here to return your item(s), or follow the below steps.
You have 14 days from the date of delivery to return your item. Damaged, defective, or incorrect items must be reported within 7 days of delivery via email to support@liveadih.com.
Returns are processed within 5-7 business days after your item(s) are received and inspected. Refunds will be issued to the original form of payment.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email support@liveadih.com include the following in your email
- Order Number
- Product name and/or codes of the items you returned
- Reason for return
- Clear pictures of any defect or damage - please note that ALL items are thoroughly inspected for defects/damage prior to packaging.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
**If you receive an incorrect item, you must contact support@liveadih.com withing 48 hours of the delivery date in order to receive a full refund to your original payment method or a store credit. PUT INCORRECT ITEM in the subject box.
Exceptions / non-returnable items
We do not accept returns on made to order items, final sale items or gift cards.
Exchanges
We do not offer exchanges, however we welcome you to return your item(s) by mail in accordance with our Return Policy, and repurchasing any available item(s) on our site.
Refunds
We do not offer cash refunds. Once your returned item has been inspected and approved you will receive an email with a store credit voucher that is redeemable within 365 days after issuance. Please allow 5-10 business days processing time for refund vouchers.